REFUND POLICY

Return Policy

We hope that you love all your purchases from PrettyBarb Collection. However, we understand that sometimes you may need to return a purchase.

Please note: All approved returns are subject to a $10.00 restocking fee, which will be deducted from the store credit issued for your return. This fee applies to all standard returns, regardless of whether you purchased Re:Do. Returns caused by an error, damage, or defect attributable to PrettyBarb Collection will not be subject to the $10.00 restocking fee.

Online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this timeframe, your item will no longer be eligible for return.

Re:Do Returns

At checkout, you may add Re:Do for $1.98 to receive unlimited returns for store credit and exchanges on your order, including free return shipping if an item doesn’t work for you. Re:Do is currently only compatible with purchases made through our website.

Didn't purchase Re:Do? You may still return your order through our regular shipping portal and purchase a return label through the portal at discounted shipping rates.

International orders are not eligible for Re:Do returns. Customers placing international orders are responsible for all return shipping costs associated with their return.

General Return Requirements

ALL SALE ITEMS ARE FINAL SALE — NO EXCEPTIONS. We do not provide refunds for standard returns. Eligible returns are issued as store credit only. Please review the following requirements:

  • Returns must be submitted and returned within 14 business days of the shipment delivery date. Please submit your return through our return portal.
  • Approved returns will automatically be issued store credit in the form of an E-Gift Card, unless the return is due to an error or fault on the part of PrettyBarb Collection.
  • Returns received more than 14 business days after the delivery date will be refused and returned to the sender.
  • A $10.00 restocking fee will be deducted from the store credit issued for all approved standard returns.
  • Store credit can be used immediately and never expires.
  • All returned items must be in new and unused condition, in their original boxes or bags, and must include all original hang tags.
  • PrettyBarb Collection reserves the right to refuse any return if the merchandise does not meet our return requirements, including requirements regarding condition, original packaging, and hang tags.
  • If a return is refused, the merchandise may be shipped back to the customer.
  • Bodysuits, swimwear, and sale items are FINAL SALE and will not be accepted for return.

Returns Due to PrettyBarb Collection

If a return is the result of an error, damage, or defect attributable to PrettyBarb Collection, the applicable return may qualify for a refund to the original form of payment rather than store credit.

Eligible refunds will be processed within 5–7 business days after the return is received by our Distribution Center. Please allow 5–10 business days for the credit to appear on your statement.

Returns caused by an error or fault on the part of PrettyBarb Collection will not be subject to the $10.00 restocking fee.

Damaged or Defective Items

Damaged items must be reported within three days of delivery. Please email us at info@prettybarbcollection.com and include photos clearly showing the damage.

Damaged or defective orders may be eligible for a full refund or replacement of the same style at no additional shipping charge. Replacements are subject to availability.

Lost or Stolen Packages

PrettyBarb Collection is not liable for packages that are lost or stolen after shipment. If your return package becomes lost or stolen while in transit, you are responsible for contacting the applicable carrier, such as UPS or USPS, directly.

Missed Delivery or Unclaimed Packages

If you are unavailable to receive or sign for your package, you are responsible for contacting your local UPS or USPS office to arrange redelivery or pickup.

If you do not pick up your package in a timely manner or arrange redelivery, the carrier may return the package to PrettyBarb Collection. We will notify you once the shipment is received.

If your order is returned to us due to an unsuccessful delivery, you will be responsible for any applicable shipping costs required to reship the order.